Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
| Topic 2: Design Requirements & Considerations | 25% | - Network and security design - High availability and redundancy design - Business and functional requirements analysis |
| Topic 3: Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Topic 4: Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Topic 5: Core Solution Components | 25% | - Multichannel and self-service capabilities - Contact Center Manager Server and Console - Avaya Aura Media Server and Session Manager integration |
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya Control Manager
- C. Avaya IX™ Workspaces
- D. Avaya IX™ Workforce Engagement
Correct Answer: A 🗳️
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A. Task Flow Executor (TFE)
- B. Telephony Services Manager (TSM)
- C. SIP Gateway Manager (SGM)
- D. Telephony Services Manager (TSM)
Correct Answer: B 🗳️
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
- A. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
- B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
- C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
- D. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
Correct Answer: C 🗳️
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Context Store
- B. Co-browse
- C. Dialogue Designer
- D. Work Assignment
Correct Answer: B 🗳️
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Manager Administrator
- B. Contact Center Orchestration Designer
- C. Contact Center Manager Multimedia Administrator
- D. Contact Center Server Utility
Correct Answer: C 🗳️
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