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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

When you are using a phone to give a customer a serial number you should:

A. Be unenthusiastic.
B. Speak slower than normal.
C. Speak in your normal voice.
D. Be enthusiastic.

Question 2

When communicating with a customer by writing a letter you should:

A. All of the above.
B. Read through the letter before sending.
C. Keep the letter courteous, short and to the point and spell check it.
D. Sign the letter yourself.

Question 3

Multitasking is:

A. Doing things in sequence.
B. Doing one task and the doing another.
C. Only for people in busy jobs.
D. Doing more than one task at a time.

Question 4

When you are using a phone to give a customer a serial number you should:

A. Be unenthusiastic.
B. Speak slower than normal.
C. Speak in your normal voice.
D. Be enthusiastic.

Question 5

There are a number of important events in customer interactions. These are called:

A. Key interactions.
B. Critical moments.
C. Key customer exchanges.
D. Important customer events.

Solutions: