How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Overview of Client Templates
• Managing Licenses
• Basics of Interaction Supervisor
• Managed IP Phone Network Provisioning
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Security and Compliance Enhancements
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring Client Button and Queue Columns
• Basics of Interaction Reporter
• Introduction to PureConnect Application Suite
• Managed IP Phone Configuration and Templates
• Understand the configuration options available for ACD/Skills-Based routing
• Identify the components of the Interaction Administrator interface
• Using Response Management Libraries
• Configuring Stations
• Workgroups ACD Skills
• Configuring ACD
• Introduction to ACD Tools
• Overview of Interaction Center Business Manager

Configuring Call Flows

• Email Operations
• Queue Operations
• Email Schedules
• Email Profiles
• Overview of Interaction Attendant user interface
• Structure of a Node
• Overview of Default Schedule
• Overview of Custom Profiles
• Default Auto Attendant set of menus and operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Overview of Default Profile
• Schedule Configuration
• Publish, import, and export a new Interaction Attendant configuration
• Create and configure operations that comprise an Interaction Attendant menu
• Manage Voice Prompts
• Standard Inbound Operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• Interaction Center Architecture
• Log Viewer
• Reporting Tables
• IC System Manager
• Codecs
• DNS Server
• License Management and Allocation
• DID/DNIS Routing
• New License Generation
• Log Retrieval Assistant
• Interaction Center Security Methods
• Running Setup Assistant
• Directory Server
• SIP Proxy
• SIP Line Configuration
• Interactive Update Provider Overview
• DHCP
• Understanding Lines and Groups
• Database Server
• IC Licensing Overview
• IC Survey File
• Gateways Overview
• WireShark Analyzer
• SIP Station Configuration
• Site Information
• Interaction Center Platform Overview
• Post Installation Configuration
• Dial Plan
• TroubleShooting
• Configure Regionalization
• Installing IC and Interaction Media Server
• Configuring IC Switchover Process
• Using Interactive Update Client
• Configure SIP addresses
• Interaction Subsystems
• Configure Line Groups
• Configure Interaction Media Server
• Licensing Users and Stations

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows

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