Exam Name: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Agent Force Concepts | 30% | - Einstein GPT Integration
|
| Einstein Trust Layer & Security | - Trust Layer & Security Features
| |
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
Salesforce Certified Agentforce Specialist Sample Questions:
When a verified customer in a help center says, "I want to upgrade my service plan," an AI agent needs to complete the following tasks:
- Verify identity and entitlement.
- Create a new quote.
- Calculate a prorated upgrade amount.
- Escalate to an Account Executive (AE) only if the reorder exceeds USD
25,000.
Which type of agent should an AgentForce Specialist build to support this use case?
- A. Employee Agent to orchestrate internal logistics and finance
- B. Sales Agent to handle the upsell and large-deal escalation
- C. Service Agent to resolve the case end-to-end and create a new opportunity for the sales team
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?
- A. Einstein Reply Recommendations
- B. Einstein Service Replies
- C. Einstein Knowledge Recommendations
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
- A. Create an embedded service deployment and connection between Salesforce and the Slack workspace.
- B. Create a connection between Salesforce and the Slack workspace.
- C. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?
- A. Einstein Conversation Insights
- B. Einstein Video KPI
- C. Einstein Call Summaries
Correct Answer: A 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?
- A. Reply Recommendations and Sales Summaries
- B. Service Replies and Case Summaries
- C. Service Replies and Work Summaries
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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