Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 132-S-708.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Performance, Monitoring & Troubleshooting | 15% | - Diagnostics and fault isolation - Capacity planning and optimization |
| Topic 2: Integration & Solution Design | 20% | - Database and CTI integration - Contact center and routing integration |
| Topic 3: Dialog Designer & Application Development | 25% | - VoiceXML and call flow design - Prompt, grammar, and speech recognition design |
| Topic 4: Avaya Voice Portal / Experience Portal Architecture | 25% | - High availability and scalability design - System components and deployment models |
| Topic 5: Voice Self-Service Fundamentals | 15% | - IVR and self-service concepts - Telephony and call flow basics |
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