Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure |
| Topic 3: Implementation & Configuration | 35% | - Avaya IP Office system deployment - Licensing, feature activation, and system setup - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing |
| Topic 4: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is in After Call Work (ACW).
- B. The CCR Agent is checked on the user's telephony tab.
- C. All of the CCR licenses are being used.
- D. The CCR Agent is not a CCR administrator.
- E. The CCR Agent is not logged into the telephone.
Correct Answer: B 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4602
- B. 4620
- C. 4612
- D. 1616
Correct Answer: B 🗳️
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. ''Agent1''cannot be used as a name for a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- C. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
Correct Answer: C 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.711 for the IP telephones
- B. G.711 for the SIP trunk and G.729(a) for the IP telephones
- C. G.711 for the SIP trunk and G.711 for the IP telephones
- D. G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
Correct Answer: C 🗳️
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Unified Messaging
- B. Voicemail Pro with UMS
- C. Outcalling
- D. Voicemail Pro with IMS
- E. Message Manager
Correct Answer: B 🗳️
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