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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) witness
C) CRN_CS
D) ws_er

2. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) The CMS Supervisor must beinstalledon the ACCCM Server.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) You can connect to all versions of CMS with the Openlink driver.
D) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
E) You need to useaSolaris User.

3. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
B) 64 Bit Windows 2008 R2 server with 4 GB of memory
C) 32 BitLinux server with2GB of memory
D) 32Bit Windows XP with 2 GB of memory
E) 32 bit Windows 2008 R2 server with 2 GB of memory

4. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) afteryou install Microsoft Windows 2008 Server R2
B) after you install the Microsoft SQLServer
C) after you install ACCOM
D) after you selectACCCM services

5. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database can beinstalledon a dedicated server.
B) The ACCCM database can be co-resident with the application server.
C) The ACCCM database can only be installed on a dedicated server.
D) The ACCCM database canonly be installed co-resident with the application server.

Solutions: