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Avaya Workforce Engagement Support Certified Sample Questions:

1. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Side-by-side
B) In-place
C) Server reuse
D) Site migration

2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a phone Data Source
B) Create Phones and Extensions
C) Set up recording Environtment
D) Create a Member Group

3. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) AWFO
B) Enable Named Employees Unit of Measure
C) Avaya
D) Back Office - Item Tracking
E) ACRA

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) CMS
C) Dialer
D) Quality

5. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Site servers
B) Enterprise Settings
C) Servers role
D) Security settings

Solutions: