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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya Control Manager
C) Avaya IX™ Workspaces
D) Avaya IX™ Workforce Engagement

2. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) Telephony Services Manager (TSM)
C) SIP Gateway Manager (SGM)
D) Telephony Services Manager (TSM)

3. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

4. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Co-browse
C) Dialogue Designer
D) Work Assignment

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Manager Administrator
B) Contact Center Orchestration Designer
C) Contact Center Manager Multimedia Administrator
D) Contact Center Server Utility

Solutions: