Exam Name: CA Service Desk Manager r12 Administrator Exam
Certification Provider: CA
Corresponding Certification: Administrator
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- Total Questions: 40
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Updated: Oct 12, 2026
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CA CAT-200 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Establishing the Business Data Structure | 6% | - Business Data
|
| Topic 2: Administering Notifications | 16% | - Notification Management
|
| Topic 3: Configuring Security | 20% | - Security Administration
|
| Topic 4: Administering Service Level Agreements | 16% | - SLA Administration
|
| Topic 5: Exploring the CA Service Desk Web Interface | 4% | - Explore the Interface
|
| Topic 6: Editing and Monitoring Change Orders | 2% | - Change Order Management
|
| Topic 7: Creating and Searching for Tickets | 4% | - Ticket Management
|
| Topic 8: Administering Surveys | 2% | - Survey Administration
|
| Topic 9: Configuring Contacts and Groups | 6% | - User Administration
|
| Topic 10: Configuring Incident and Problem Management | 4% | - Incident and Problem Configuration
|
| Topic 11: Administering CA Service Desk Manager | 10% | - Administration
|
| Topic 12: Resolving and Closing Tickets | 4% | - Resolution Process
|
| Topic 13: Updating Incidents, Problems, and Requests | 2% | - Ticket Maintenance
|
| Topic 14: Administering Stored Queries | 4% | - Stored Queries
|
| Topic 15: Configuring Change Management | 4% | - Change Management
|
CAT-200 Exam FAQ: Facts, Preparation, and Support
The CAT-200 exam consists of 50 questions to be answered within 60-90 minutes. Timed practice under the same constraints is the standard way to make that pace feel comfortable rather than rushed.
The official outline organizes the CAT-200 exam into weighted domains such as:
- Editing and Monitoring Change Orders (2%)
- Administering Service Level Agreements (16%)
- Administering Surveys (2%)
The CA Service Desk Manager r12 Administrator practice questions at ActualTestsIT follow this same objective map, so every hour of review lands on exam-relevant ground.
The CAT-200 exam is the official assessment for the CA Service Desk Manager r12 Administrator certification from CA. It verifies that you can apply the published exam objectives to practical scenarios, and the resulting credential showcases your capacity in a way employers immediately recognize — a concrete step in any all-round self-improvement plan.
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You need 70% to pass the CAT-200 exam, and the fee is USD 150 per attempt. Solid preparation before booking is the most cost-effective strategy — practice until your timed scores sit consistently above the passing mark.
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