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Cisco CCIE SP Operations Written Sample Questions:

1. A large IPTV service provider primarily uses multicast for delivering IPTV services to its customers. The service provider delivers digital television channels to home viewers by using a set-top box as a home appliance and controls this device through its video middleware. Each video channel uses a unique multicast group address. Recently, some channels have higher channel change times; to alleviate this problem, a number of solutions were discussed between the operations and engineering groups. Adding to the complexity of the issue is the fact that the business has been growing, and the service provider made acquisitions both in its home operating market and new geographic locations. These changes have made the management of source and group addresses a major concern. The engineering team thinks that using static joins for popular channels at the edge routers and moving away from Sparse Mode to SSM-based forwarding will improve performance issues.
What are two valid concerns for the operations group? (Choose two.)

A) A mix of static and dynamic joins will make troubleshooting difficult.
B) Using DNS-based SSM maps might not be possible.
C) Provisioning and managing static joins can increase operational overhead.
D) If SSM is used in the network, the operations team will need to use the rendezvous point for multicast monitoring.
E) Replacing a shared multicast tree with SSM offers no security or convergence advantage.

2. According to ITIL@ v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?

A) service operation and project management
B) planning and implementing service management technologies
C) performing root-cause analysis of reported troubles
D) assessing and managing risk in service operation

3. The service provider that you work for decided to offer its business customers a new, hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this function to your company. Engineering has crafted a rollout plan for this new service. From the NOC support perspective, what are the three main considerations to take into account to support the new service? (Choose three.)

A) The documentation is complete.
B) The service desk has received proper training.
C) The network bandwidth to each customer site is sufficient.
D) The troubleshooting procedures are established.
E) The SP data center has adequate power, heating, and cooling capacity.

4. According to ITIL@ v3 framework, which type of warranty test that service providers undertake to implement general and service level controls is used to ensure that the value that is provided to customers is complete and not eroded by any avoidable costs and risks?

A) capacity
B) security
C) availability
D) continuity

5. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which three troubleshooting steps should you perform from the network side to help isolate the problem? (Choose three.)

A) Check to see if the NOC operators missed alarms from the NMS system during the night.
B) Run a load test to verify QoS during peak network activity.
C) Request syslog files from both call manager servers.
D) Verify that you can ping both the primary and secondary call managers.
E) Determine if any network changes (e.g., IOS updates) were made prior to the first customer calls
F) Call a telephone number from a trouble ticket to verify that a connection can be made.

Solutions: