Exam Name: Operations Management
Certification Provider: CIPS
Corresponding Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply
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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations Strategy and Performance | - Operations strategy development
|
| Topic 2: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 3: Operations Processes and Systems | - Process design and analysis
|
| Topic 4: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 5: Performance Improvement in Operations | - Performance measurement and benchmarking
|
CIPS Operations Management Sample Questions:
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
- A. machinery- ensuring there is little to no downtime in machinery use
- B. inputs such as the quality of raw materials
- C. outputs- which will be measured against strict criteria
- D. staff- the reduction of human error
Correct Answer: D 🗳️
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A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
- A. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
- B. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
- C. no- companies should set performance criteria each month and this may change depending on market conditions
- D. yes- a company should focus on all criteria at each stage of the product lifecycle
Correct Answer: A 🗳️
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Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
- A. raw materials such as flour and sugar
- B. facilities such as mixing equipment and ovens
- C. employees who work on the production line
- D. Information such as recipes
Correct Answer: B,C 🗳️
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Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
- A. cost reduction
- B. dependability
- C. quality
- D. innovation
- E. flexibility
Correct Answer: B,C,E 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?
- A. regular feedback loops from customers
- B. staff proactively checking products for defects
- C. a steering committee
- D. proactive maintenance of equipment
Correct Answer: B 🗳️
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