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CIPS Operations Management Sample Questions:

1. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A) machinery- ensuring there is little to no downtime in machinery use
B) inputs such as the quality of raw materials
C) outputs- which will be measured against strict criteria
D) staff- the reduction of human error

2. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
B) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
C) no- companies should set performance criteria each month and this may change depending on market conditions
D) yes- a company should focus on all criteria at each stage of the product lifecycle

3. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) raw materials such as flour and sugar
B) facilities such as mixing equipment and ovens
C) employees who work on the production line
D) Information such as recipes

4. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) cost reduction
B) dependability
C) quality
D) innovation
E) flexibility

5. In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

A) regular feedback loops from customers
B) staff proactively checking products for defects
C) a steering committee
D) proactive maintenance of equipment

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