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What Is CPHQ All About?

CPHQ, or Certified Professional in Healthcare Quality, is a certification designed by the National Association for Healthcare Quality (NAHQ) for healthcare professionals who have demonstrated expertise in the vital CPHQ body of knowledge. These consist of the strategic roles needed in leadership, information management, performance measurement, and operational healthcare tasks. With your mastery of the key aspects, you can easily shape your career as a leader in the field and proficiently handle healthcare facilities and systems.

The CPHQ exam that one should pass to become accredited has a total of 140 questions in multiple-choice format. However, only 125 of them are to be used when measuring your score. This is a computerized test that can be taken throughout the year at one of the accredited PSI testing centers.

Revision Books

  • Essentials of Managed Health Care by Peter R. Kongstvedt

    Carry on with your training and make use of this top-ranking book from Peter R. Kongstvedt. The material supplies you with an authoritative outline of the attributes related to healthcare. Its main focus is on the commercial sector, particularly Medicare and Medicaid. It also takes into account relevant features of health insurance needed in the military field.

    On top of that, there will be a historical overview of the managed care plans, along with their functional differences. This historical elaboration makes it easy to further understand the framework of healthcare. In addition, it addresses the influence of the Patient Protection and Affordable Care Act (HR 3590) and the Genetic Information Non-disclosure Act (GINA) on the industry as well.

  • The Healthcare Quality Handbook by Janet A. Brown

    Supplement your knowledge with third-party resources that are also suggested by NAHQ. First on the list is the 2018 edition of Janet Brown’s Healthcare Quality Handbook that features the latest content outline of the test. Comparatively, this book is revised annually to provide quality and up-to-date lessons for those who are prepping for their CPHQ certification exam.

    Because of this, it presents invaluable groundwork of the key healthcare aspects and protocols. It also serves as an optimal tool for anyone aspiring to be more adept with operational roles in healthcare leadership. Furthermore, the content of the book ensures that you can demonstrate competence in your chosen field to improve the healthcare level and credibility of your profession.

  • HQ Solutions: Resource for the Healthcare Quality Professional (Fourth Edition)

    If you’re in need for another preparatory material, grab a copy of this book. Offering a comprehensive guideline in working with healthcare structures, the material is no doubt a relevant tool in polishing your skillset. Its content is categorized into four sections, which is parallel with the exam outline as listed earlier.

    The book provides in-depth guidance on the appropriate way to create quality structures that aid both provider and patient. It also highlights some cost-effective solutions as well as safe and efficient care methods. And course, the material itself is written by industry experts, hence the quality of the contents. So, if you want to master the fundamentals of top-notch healthcare, along with its important data management tools, incorporate this into your list of must-have references. Truly, this is a great companion for both training courses.

The CPHQ exam is such a noteworthy validation, especially with the current global pandemic. Quality healthcare has been more relevant than ever, so as health professionals around the world. So, if you want to become a leader in this industry, you can make use of the CPHQ certification to equip you with the right set of skills.

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NAHQ CPHQ Exam Syllabus Topics:

SectionWeightObjectives
Performance and Process Improvement23-27%- Patient and Stakeholder Engagement
  • 1. Community health needs assessment
  • 2. Patient experience and satisfaction
  • 3. Patient-centered care initiatives
- Patient Safety
  • 1. Safety culture assessment
  • 2. Event reporting and analysis
  • 3. High reliability principles
- Process Improvement and Patient Safety
  • 1. Risk management and mitigation
  • 2. Quality improvement methodologies
  • 3. Root cause analysis
Organizational Leadership33-37%- Education and Training
  • 1. Educational program development
  • 2. Staff competency assessment
  • 3. Communication strategies
- Leadership and Strategic Management
  • 1. Resource allocation and management
  • 2. Strategic planning and goal setting
  • 3. Change management
- Communication and Relationship Management
  • 1. Interprofessional collaboration
  • 2. Stakeholder engagement
  • 3. Conflict resolution
Population Health and Care Transitions13-17%- Population Health
  • 1. Community health assessment
  • 2. Social determinants of health
  • 3. Wellness and prevention programs
- Care Coordination and Transitions
  • 1. Care continuity and integration
  • 2. Transition of care planning
  • 3. Chronic disease management
Health Data Analytics23-27%- Design and Data Management
  • 1. Data collection and validation
  • 2. Data integrity and security
  • 3. Database management
- Measurement and Analysis
  • 1. Statistical analysis methods
  • 2. Performance measurement
  • 3. Benchmarking
- Analytics and Reporting
  • 1. Data visualization and reporting
  • 2. Trend analysis and forecasting
  • 3. Predictive modeling

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