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Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. DRAG DROP

2. According to the ITIL@ v3 framework, which four categories are used to prioritize a Request for Change? (Choose four.)

A) intermediate
B) standard
C) medium
D) low
E) high
F) immediate (emergency)

3. Your company has deployed a new Cisco router into the core network. Your network fault management system is receiving events from the new device, but the NMS console is showing only the following.
.1.3.6.1.4.1.9.9.117.1.2.1.1.2.7
What is the cause of this event?

A) The fault management system does not have the correct MIBs loaded to support the device.
B) The device is not responding to the inventory requests from the fault management system.
C) The fault management system is not communicating with the TACACS server.
D) The fault management system is not communicating with the ticketing system.

4. What is the best way to mitigate a problem using any process or troubleshooting method?

A) Always have a positive approach.
B) Be proactive, identify problems and remedy them before you have to troubleshoot them.
C) Always start with an accurate description of the problem and as much supporting information as possible.
D) Always use a divide and conquer approach to eliminate possibilities until you reach the correct solution.

5. Which four criteria determine when to escalate an incident to a vendor? (Choose four.)

A) escalation procedures
B) applicable service level agreements
C) personal relationships with vendors
D) support agreement with vendor
E) CIO request from Fortune 500 company with no SLA
F) severity of incident

Solutions: