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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

2. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Skill Profile
B) Desktop Profile
C) Desktop Layout
D) Site

3. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) HSRP gateway redundancy
B) Expressway Mobile and Remote Access
C) CUCM Extension Mobility
D) MPLS Layer 3 VPN

4. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Set up a Receive node that uses a custom event that matches the user email.
B) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
C) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

5. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Local Gateway with Webex Calling
B) WebRTC desktop calling
C) Dedicated Instance without SIP trunks
D) Cloud Connected PSTN only

Solutions: