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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which method can be used to correct database replication issues in a cluster running Cisco
Unified CallManager 5.0?

A) Use the Informix database utility to recreate the database subscription.
B) Enter the utils dbreplication repair command at the command-line prompt.
C) Execute the dblhelper utility on the publisher.
D) Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber.
E) Use the SQL Server Enterprise Manager application to recreate the database subscription.

2. Look at the following options. Which are SIP servers? (Select four.)

A) Registrar
B) Redirect
C) Proxy
D) Location

3. You have received a trouble ticket stating that users are no longer hearing a second dial tone after pressing 9 to initiate an external call. The trouble ticket states that the second dial tone is played only after several additional digits are dialed. What is the mostly likely cause of this problem?

A) The first gateway in the route group is not available, causing a delay in playing the second dial tone while Cisco Unified CallManager queries the second gateway.
B) A route pattern beginning with the digit "9" has been added to the route plan without the Provide Outside Dial Tone check box selected.
C) A route pattern beginning with the digit "9" has been added to the route plan with the Call Classification parameter set to OnNet.
D) The Cisco Unified CallManager server is experiencing CPU spikes, causing a delay in playing the second dial tone.

4. Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they die happening?

A) RTMT real-time trace
B) traceroutes
C) Cisco Unified Dialed Number Analyzer
D) Cisco Unified Communications Manager alerts
E) syslog output
F) RTMT performance log viewer

5. Which statement explains why you hear an engaged or busy tone when you press the "meet me" function and dial the allocated DN numbers?

A) The conference bridge must be rebooted.
B) The conference bridge is not configured.
C) Codecs are not the same in all regions.
D) Not enough DSPs are available.

Solutions: