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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer relationship management
B) Customer association organization
C) Customer connection society
D) Customer liaison policy

2. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Strategic triangle
B) Tactical strategy
C) Strategic relationship
D) Liaison concept

3. What is the first step of the control process? Choose 1 answer

A) Measuring performance
B) Setting performance standards
C) Comparing performance against standards
D) Taking corrective action

4. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Customer relationship management
B) Six Sigma
C) Reengineering
D) ISO 9000

5. What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

A) Venture capitalism
B) Benchmarking
C) Competitive innovation
D) Intrapreneurship

Solutions: