ITIL Foundation Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:

• Understand 7 ITIL practices
• Understand the key concepts of service management
• Know the purpose and key terms of 15 ITIL practices
• Understand the activities of the service value chain, and how they interconnect
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

ITIL v3 Foundation: Exam objectives

The candidates for the ITIL v3 Foundation certification exam must be able to demonstrate their skills in the IT service management as covered in the syllabus. To develop the required competence, you must take time to go through the topics covered in the units of the test. They are as follows:

ITILFND01: Service Management as a Practice – the applicants are required to develop an understanding of the service concepts and be able to describe the concept of service management as a practice. In other words, they should have the ability to do the following:

Explain the concept of best practices within the public domain;

• • Describe why ITIL is successful;• Describe the concept of a service;• Describe the concept of external and internal customers and services;• Describe the concept of service management;• Describe the concept of IT service management;• Describe the concept of the stakeholders within service management;• Describe functions and processes;• Describe the process model and process characteristics.

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What is the duration of the ITIL Foundation Exam

• Passing Score: 65%
• Format: Multiple choices, multiple answers Length of Examination: 60 minutes
• Nubmer of questions: 40

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