Exam Name: ISO / IEC 20000 Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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No. of Questions: 116 Questions & Answers with Exam Engine
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EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Fundamentals of IT Service Management | - Core Concepts of Service Management
|
| Topic 2: ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Topic 3: Service Delivery and Support Processes | - Operational Service Management Processes
|
| Topic 4: Service Design and Transition | - Planning and Implementing Services
|
| Topic 5: Measurement and Improvement | - Monitoring and Continual Improvement
|
| Topic 6: Service Management System | - Service Management System Components
|
EXIN ISO / IEC 20000 Foundation Exam FAQ Hub
The ISO20KF exam is EXIN's official test for the Exin Certification credential, a certification at the Foundation level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside IT Service Management Foundation based on ISO/IEC 20000, ISO/IEC 20000 Associate, ISO/IEC 20000 Consultant Manager, ISO/IEC 20000 Auditor, so it can also serve as a stepping stone toward those credentials.
EXIN divides the EXIN ISO / IEC 20000 Foundation exam into 6 domains. The largest ones are Measurement and Improvement, Service Delivery and Support Processes, ISO/IEC 20000 Framework — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
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You will face 40 questions in 60 minutes on the EXIN ISO / IEC 20000 Foundation exam. Do the math and the per-question budget is tight, which is why pacing drills matter as much as content review. Our advice: take two or three full timed mocks in the ActualTestsIT engine before the real thing, and practice skipping a stubborn question instead of burning five minutes on it.
Of course. ActualTestsIT publishes a free PDF demo for the EXIN ISO / IEC 20000 Foundation exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
No formal prerequisites. Eligibility rules are set by EXIN and do change from time to time, so double-check the latest requirements on the official exam page at https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 before you register.
EXIN ISO / IEC 20000 Foundation Sample Questions:
Which processes should the Plan, Do, Check, Act methodology be applied to?
- A. the Requirements for a Management System process
- B. the Planning & Implementing Service Management process
- C. all of the processes in scope of ISO/IEC 20000
- D. those that support business critical services
Correct Answer: C 🗳️
What is the definition of Availability?
- A. a snapshot of the state of a service or individual Configuration Item (CI) at a point in time
- B. any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service
- C. the ability of a component or service to perform its required function at a stated instant or over a stated period of time
- D. a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change
Correct Answer: C 🗳️
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Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
- A. to be able to charge to the correct users of the service
- B. to prevent repetitive occurrence of Incidents
- C. to provide input to the Capacity Database
- D. to be able to provide reports to management
Correct Answer: B 🗳️
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
- A. the process for identifying, measuring, reporting and managing improvement activities
- B. setting up a process to deal with contractual disputes
- C. service acceptance criteria
- D. establishing a good relationship with the Customer
Correct Answer: C 🗳️
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
- A. To improve the efficiency and effectiveness of the business
- B. To improve the efficiency and effectiveness of service delivery and management
- C. To improve the efficiency and effectiveness of the ITIL processes
- D. To improve the efficiency and effectiveness of service support
Correct Answer: B 🗳️
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