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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Raise the issue to the most relevant point of contact internally
B) Open a conversation with the community member and discuss their concerns
C) Call the local authorities immediately to report the threat
D) Delete the comments and ban the community member from the Page

2. A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A) Reach out privately to community members who might be interested in attending
B) Provide discount codes to community members who buy early bird tickets
C) Schedule event speakers to host Q&As in the community leading up to the event
D) Post a link to the event website with a daily reminder to purchase

3. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
B) Make the team's Facebook Page an admin of the group
C) Create a joint moderation account with the name of the group
D) Enter a list of potentially offending keywords into the moderation tool

4. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Remove the member from the group
C) Reply to the member's comment and tag them in the rule post
D) Delete the member's comments and mute them for seven days

5. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Ask the members to provide profitable ideas for the community
B) Define the brand guidelines for cohesive content in the community
C) Review community posts and delete unprofessional content
D) Tell members they need to pay to stay in the community

Solutions: