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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Create an Apex Trigger.
B) Build a Workflow Rule.
C) Enable Drip feed Dispatch.
D) Configure an Auto Dispatch Scheduled Job.

2. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A) Fill-in Schedule
B) Resource Schedule Optimization
C) Fix Overlaps
D) Reschedule Appointment

3. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Service Appointments
B) Work Orders with Work Order Line Items
C) Service Appointments and Service Appointment Line Items
D) Work Orders with Products Consumed

4. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a standard Price Book specific to each country.
B) Utilize the standard Price Book with pricing rules applied.
C) Utilize a custom Price Book specific to each country.
D) Utilize a custom Price Book with pricing rules applied.

5. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Utilize a custom Global Price Book and add all products as Price Book Entries.
B) Create customer-specific Price Books and add all products as Price Book Entries.
C) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
D) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

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