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HP HP2-H41 Exam Syllabus Topics:

HP Selling Imaging and Printing Fundamentals Sample Questions:

1. How does the HP $3.6 billion R&D investment benefit HP resellers?

A) HP products and solutions create customer demand.
B) Larger paper sizes are supported on HP devices.
C) Accessories connect easily to HP devices.
D) HP devices have the biggest display screens.

2. What is the benefit of original HP All-in-One LaserJet cartridges?

A) The ink in the cartridge cannot dry up.
B) They are manageable via HP Web Jetadmin.
C) They are easy to use and install.
D) They are designed to be refilled.

3. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

A) Use power-conditioning devices to ensure constant voltage.
B) Use only original HP supplies.
C) Use only 1500-grit paper as cleaning pages.
D) Place the device in a cool, dry area.

4. What is the primary reason you make more profit by attaching accessories to HP printer and MFP sales?

A) When customers use accessories, they use the product more which results in their buying more supplies.
B) The accessories can be ordered from the web, so you do not have to spend time on it.
C) Attaching accessories increases transaction time with a customer and increases opportunity to cross-sell.
D) The margin on accessories is often much larger than on the core product.

5. What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?

A) Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
B) Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
C) Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
D) Load all pages into the tray in the original order, and scan them all in the same job.

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