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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?

A) Containers always provide better performance than virtual machines.
B) Containerization is only suitable for development and testing environments.
C) Improved portability, scalability, and resource isolation compared to traditional virtual machines.
D) Containers eliminate the need for operating system licenses.

2. When sizing the database server for AICC, which type of database workload is most typical?

A) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
B) Purely analytical workloads.
C) Purely transactional workloads.
D) The database is only used for storing configuration.

3. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
B) Barging is only available for voice calls, while monitoring works for all channels.
C) Monitoring requires the agent's permission, while barging does not.
D) There is no technical difference; it's just a permission setting.

4. For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?

A) Predictive Dialing
B) Preview Dialing
C) Progressive Dialing
D) Power Dialing

5. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The customer must use a specific brand of phone.
B) All agents must have personal WhatsApp accounts.
C) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
D) The IVR must be configured to accept voice messages.

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