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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
D) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.

2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

3. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) Activities designed to make delivering IT services more effective and efficient.
C) Capabilities that reduce IT costs.
D) The people and the tools they use to carry out activities.

4. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Hierarchies
B) Links
C) Dependencies
D) Relationships

5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the open service requests in a period of time.
B) A KPI that measures IT department satisfaction.
C) A KPI that shows the total cost for open incidents and problems.
D) A KPI that measures IT customer satisfaction.

Solutions: