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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) IBM employees and Customers who are registered in ECuRep
B) IBM employees that are registered in ECuRep.
C) Only IBM employees where they can access it from the intranet.
D) Every one as it'sacess is public from the internet.

2. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RTA/1/A;12340B130C702
B) N;RTA/1/P;12340B130C702
C) N;RS4/1/A;12340B130C702
D) N;RS4/1/P;12340 B130C702

3. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
B) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
C) Choose a date that is best for the L1 support professional.
D) Inform the customer in writing of the date of the next follow up, and set the date to that date.

4. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Test Case
B) Transfer
C) Transaction data
D) Target

5. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 3 business days
B) 4 hours
C) 1 hour
D) 5 business days

Solutions: