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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following is a principal task of the usability test moderator role?

A) Write a usability test plan
B) Create a survey plan
C) Define testing tasks
D) Log usability problems

2. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users buy the software product but repeatedly need to call support because they don't understand how to use it
B) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
D) Users resist using a software product which is essential for their daily work because it lacks usability

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Visibility of system status
B) Aesthetic and minimalist design
C) User control and freedom
D) Help and documentation

4. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A) Accessibility Evaluation
B) User surveys
C) Usability Review
D) Usability testing

Solutions: