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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 2: Resolution Processes | 10% | - Problem management - Incident management - Service request management |
| Topic 3: Service Design and Transition | 5% | - Service transition
|
| Topic 4: Service Delivery Processes | 15% | - Availability management - Information security management - Service level management - Financial management for services - Capacity management - Service continuity management |
| Topic 5: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 6: The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Topic 7: Control Processes | 20% | - Change management - Release and deployment control - Configuration management |
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