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Skills measured

  • Troubleshoot networks (25–30%)
  • Troubleshoot hybrid and cloud connectivity issues (20–25%)
  • Troubleshoot VM connectivity issues (5–10%)
  • Troubleshoot business continuity issues (5–10%)
  • Troubleshoot authentication and access control issues (15–20%)
  • Troubleshoot Platform as a Service issues (5–10%)

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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

Download exam skills outline

Microsoft AZ-720 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshoot Azure Active Directory (Azure AD) authentication issues
  • Review and interpret network logs and captured network traffic from a VPN gateway
Topic 2
  • Validate the peering configuration for an ExpressRoute circuit
  • Determine the root cause for latency issues within site-to-site VPNs
Topic 3
  • Troubleshoot issues with DNS records at public DNS providers
  • Troubleshoot virtual private network (VPN) gateway transit issues
Topic 4
  • Determine which resources are authorized to use JIT VM access
  • Troubleshoot issues deploying Azure Bastion
Topic 5
  • Troubleshoot issues integrating PaaS services with virtual networks
  • Determine the root cause for service-level throttling
Topic 6
  • Troubleshoot restore issues when using Azure Backup Agent, Azure backup, or Azure Backup Server
  • Troubleshoot Azure virtual machines backup issues including restarting a failed backup job
Topic 7
  • Troubleshoot encryption and certificate issues for point-to-site and site-to-site scenarios
  • Determine whether a VM or a group of VMs is associated with an application security group (ASG)
Topic 8
  • Determine whether VMs in a load-balanced cluster are healthy
  • Troubleshoot issues with Azure Application Gateway
Topic 9
  • Troubleshoot Border Gateway Protocol (BGP) issues
  • Determine whether resource response times meet service-level agreements (SLAs)
Topic 10
  • Troubleshoot issues with pass-through authentication and password hash synchronization
  • Determine why on-premises systems cannot connect to Azure resources
Topic 11
  • Troubleshoot network address translation (NAT) and distributed network address translation (DNAT) rules
  • Determine why Azure Web Application Firewall is blocking traffic
Topic 12
  • Troubleshoot issues recovering files from an Azure virtual machine backup
  • Troubleshoot issues with Azure Backup agents
Topic 13
  • Troubleshoot point-to-site virtual private network (VPN) connectivity
  • Troubleshoot name resolution for scenarios that use Azure-provided name resolution

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

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