Exam Name: Retail Management system Store Operations
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB5-199 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Set up hardware peripherals (POS, printer, scanner) - Install Store Operations and Server components - Configure database connections and security |
| Topic 2: Sales and Transaction Processing | 25% | - Process sales, returns, exchanges, and discounts - Handle payments, refunds, and tender types - Manage customer accounts and loyalty programs |
| Topic 3: Database and Inventory Management | 30% | - Set up suppliers, purchase orders, and receiving - Manage inventory counts, transfers, and adjustments - Create and maintain items, categories, and prices |
| Topic 4: Daily Operations and Reporting | 20% | - Open/close shift and day-end procedures - Troubleshoot common operational issues - Generate operational and financial reports |
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