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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Diagnostics- Diagnostic tools
  • 1. Logging and trace utilities
    • 2. Alarm and error code interpretation
      - System troubleshooting
      • 1. Call processing issues
        • 2. Hardware and software fault isolation
          CallPilot System Overview- CallPilot architecture and components
          • 1. Messaging and unified communications overview
            • 2. Server hardware and software structure
              - System features and services
              • 1. Voicemail and unified messaging services
                • 2. Integration with Nortel PBX systems
                  Installation and Configuration- System configuration
                  • 1. Basic system parameters configuration
                    • 2. Network and telephony integration settings
                      - System installation process
                      • 1. Hardware setup and prerequisites
                        • 2. Software installation and initialization
                          Integration and Advanced Features- Advanced CallPilot features
                          • 1. Unified messaging and notification services
                            • 2. Automated attendant configuration
                              - Telephony integration
                              • 1. Call routing and messaging integration
                                • 2. PBX integration configuration
                                  Maintenance and Administration- System administration tasks
                                  • 1. User mailbox management
                                    • 2. System monitoring and logs
                                      - Routine maintenance
                                      • 1. Software updates and patches
                                        • 2. Backup and restore procedures

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