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Nortel 920-132 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Maintenance- Production deployment
  • 1. Maintenance and troubleshooting
  • 2. Application installation
  • 3. Version management
Topic 2: Application Development- Application design and implementation
  • 1. Script and logic development
  • 2. Call flow design
  • 3. Reusable application modules
  • 4. Voice application development concepts
Topic 3: Media Resources and Call Control- Media processing functions
  • 1. Prompt playback and recording
  • 2. Call control interfaces
  • 3. DTMF and speech processing
Topic 4: Testing and Debugging- Application validation
  • 1. Performance testing
  • 2. Logging and error handling
  • 3. Debugging techniques
Topic 5: Media Processing Server Architecture- MPS platform fundamentals
  • 1. System architecture and components
  • 2. Application execution environment
  • 3. Resource management
Topic 6: Database and External Integration- Application integration
  • 1. Data exchange mechanisms
  • 2. External service integration
  • 3. Database connectivity

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