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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

2. Which is an invalid data type?

A) Float
B) Text area
C) Text field
D) Menu
E) Radio
F) Date/time
G) Integer

3. Which six actions initiate the business rules engine to run their configured logic?

A) A customer adds more information to their incident via the end-user pages.
B) An agent edits an opportunity.
C) An agent edits contacts, incidents, organizations, or tasks.
D) An agent views the rule log.
E) An agent creates or edits an answer.
F) The rules engine is updated.
G) A customer updates contact details via the end-user pages.
H) An administrator compiles the rules engine.
I) A customer creates an incident in the end user portal.
J) An agent runs an incident report.

4. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Tuesday 11 AM
B) Monday 10 AM
C) Saturday 6 PM
D) Saturday 4 PM

5. Which three events are available with the JavaScript API?

A) ondataupdated()
B) onbeforesave ()
C) enclose ()
D) onrefresh()
E) onsaveclose ()
F) aftersave()

Solutions: