Exam Name: Certified Pega Decisioning Consultant 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 12% | - Define and manage customer actions - Configure single web offers - Design outbound actions |
| Topic 2: Contact Policy and Volume Constraints | 13% | - Avoid customer overexposure - Manage outbound exposure limits - Enforce volume constraints |
| Topic 3: Decision Strategies | 25% | - Eligibility and suitability rules - Design and analyze decision strategies - Segmentation and predictive analytics integration |
| Topic 4: Business Agility in 1:1 Engagement | 10% | - Lifecycle of engagement updates - Revision Manager usage - Change management processes |
| Topic 5: AI and Arbitration | 8% | - Action prioritization with predictive models - AI-driven action arbitration - Apply business levers to influence outcomes |
| Topic 6: Channels | 10% | - Personalized email delivery - Real-time containers configuration - Third-party distribution integration |
| Topic 7: Next-Best-Action Concepts | 10% | - Essentials of always-on outbound strategies - 1:1 customer engagement principles - Define starting population - Optimize customer value in contact centers |
| Topic 8: Engagement Policies | 12% | - Create customer engagement policies - Construct engagement strategies - Build and manage customer journeys |
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