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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which is a challenge of the monitoring and event management practice in a modern IT environment?

A) Lack of data
B) Lack of availability of monitoring tools
C) Volume of data
D) Service value streams

2. Which of the following is a correct statement about active monitoring in the context of the monitoring and event management practice?

A) In active monitoring CIs report the event when it occurs
B) Active monitoring takes place only when an event occurs
C) Active monitoring takes place whether an event has occurred or not
D) Active monitoring takes place when a defined set of conditions have been met

3. Which of the following statements provides the BEST reason for applying a workaround?

A) It is impossible to find a systemic solution for an incident
B) The incident requires an immediate coordinated resolution
C) The incident requires quick restoration of normal operation
D) There are no automated resolution procedures available

4. Which process reviews tools are available for data analysis?

A) Monitoring planning
B) Establishing and maintaining approaches
C) Monitoring and event management review
D) Event handling

5. Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?

A) User satisfaction with incident handling and resolution
B) Percentage of incidents resolved before being reported by users
C) Time between incident detection and acceptance for diagnosis
D) Percentage of incidents detected via monitoring and event management

Solutions: