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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
Preparing for C-C4C14-1811 with ActualTestsIT: The Essentials
- Service Request Processing ()
- Service Contract and Resource Management ()
- Service Analytics and Integration ()
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following can you use to restrict the values of a dropdown list?
- A. Access rights
- B. Page layout
- C. Code list
- D. Key user tool (KUT)
Correct Answer: C 🗳️
What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.
- A. You do NOT need to know the definitions of each of the fields
- B. You need to identify the data dependencies for the migration template
- C. There is a template available for each object that allows tool-supported migration
- D. You can upload the data only once.
- E. The template structure is predefined an CANNOT be changed.
Correct Answer: B,C,E 🗳️
Which of the following functions can you perform using the language adaptation tool?
- A. Translate notes entered by a user
- B. Translate work center and view labels
- C. translate action buttons
- D. Translate extension field labels
Correct Answer: C 🗳️
Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
- A. Functional unit manager
- B. Territory Manager
- C. Service line manager
- D. Reporting line manager
Correct Answer: A,C 🗳️
How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
- A. Automatically using a MDRO
- B. Automatically using a background job
- C. Manually using the Trigger Manual Run option
- D. Automatically using a scheduled workflow
Correct Answer: A,C 🗳️
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