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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) This feature does not help with automatic time recording
C) With this feature the dispatcher will see in the planning board in which step the technician currently is

2. Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.

A) Cloud reports are not adjustable
B) You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
C) You need to order individual reports at Core systems

3. On mobile, can you access customized reports offline. Determine whether this statement is True or False.

A) False
B) True

4. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A) Video chat
B) E-mail interaction
C) None touch
D) High touch

5. What is a DTO? Choose the correct answer.

A) A date/time object
B) An upload tool to send data from Excel to the cloud
C) A data transfer object in the Core systems cloud

Solutions: