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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B) The message refers to only one problem.
C) The problem description is a summary.
D) The reporter has selected the correct SAP support center.

2. What are key components of SAP Enterprise Support offering? (Choose two)

A) Implementation Roadmap
B) Global Support Backbone
C) Extended Product Support
D) Mission Critical Support

3. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Incident Processor
B) Support Coordinator
C) Service Consultant
D) Sales Executive

4. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Marketplace
B) Solution Monitoring
C) Backup and Recovery
D) Service Desk

5. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) If the partner support consultants are on holiday.
B) If the client has a support agreement with both the partner and SAP for the same installation.
C) For any Very High message forwarded by the partner.
D) For any Very High message raised outside of the defined business hours.

Solutions: