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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Incident category
B) Resolution category
C) Product category
D) Cause category

2. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Broad cast emails to a group of individuals
B) Create service tickets from inbound emails
C) Create activities from inbound email
D) Route unknow sender email to common inbox

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) External ID
B) Transfer status
C) Pricing status
D) Invoicing status
E) Total price

4. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Define a placeholder
B) Select an action
C) Add a condition group
D) Choose a rule type

5. From which of the following lists do you add products to the maintenance items?

A) Registered products
B) Products from related tickets
C) Product list
D) Product categories

Solutions: