Exam Name: Salesforce Certified Slack Administrator
Certification Provider: Salesforce
Corresponding Certification: Salesforce Administrator
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 2: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 3: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 4: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 5: Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
Salesforce Certified Slack Administrator Sample Questions:
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)
- A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
- B. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
- C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
- D. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.)
- A. Confirm that the Org Owner is prepared to review and approve the channel move request.
- B. Remove all members from the channel. They will need to be added again after the channel has moved.
- C. Confirm that the channel history has been exported.
- D. Confirm that all channel members are members of the destination workspace.
- E. Confirm that you are an admin in both the origin and destination workspaces.
Correct Answer: D,E 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
- A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
- B. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
- C. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
- D. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
- A. Members and guests can find each other and interact as they're added to default channels.
- B. Users are automatically added to a set of private and public channels.
- C. Default channels are always required, so members won't miss important updates.
- D. Default channels orient new members and model channel naming conventions.
Correct Answer: D 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)
- A. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
- B. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
- C. @mention their Workspace Admin in the appropriate #proj channel to request guest access.
- D. Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
Correct Answer: D 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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