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Salesforce Certified B2C Solution Architect Sample Questions:

1. A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A) Experience Cloud
B) Service Cloud
C) Marketing Cloud
D) B2C Commerce

2. An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.
They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.
Which approach should a Solution Architect recommend?

A) Add a new realm for each new market to get additional sandboxes for each realm.
B) Add new sandboxes to the Secondary Instance Group for the current realm.
C) Add new instances to the Primary Instance Group for new sandboxes in each realm.
D) Add a Tertiary Instance Group to add sandboxes to the existing realm.

3. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A) Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
B) Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
C) Apply the "Order on Behalf of permission set to Service Cloud users.
D) Configure agents to use SSO between B2C Commerce and Service Cloud.

4. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

A) Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
B) Additional infrastructure (for example Heroku servers) may be required to host the application
C) Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
D) Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
E) Developers will still be required to use the Commerce SDK for security purposes

5. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
B) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
D) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
E) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

Solutions: