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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
B) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
C) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.

2. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.
What should the consultant do?

A) Create three opportunity stages.
B) Create three sales processes.
C) Create three account teams.

3. What should the consultant take into consideration when activating Orders?

A) Orders can be activated only if they include a Product.
B) New Products can be added to active orders.
C) Products can be removed from active reduction orders.

4. Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?

A) Use in-line editing to update the forecast amount for records.
B) Tell reps to use the list view to move opportunities between stages.
C) Modify multiple opportunities at one time in the Forecast page.

5. Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?

A) Create at least one Account record type.
B) Set default sharing of Account to Public Read/Write.
C) Disable access to Experience Cloud sites during the cutover.

Solutions: