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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A) Set up Expire Fixed Non-Qualifying Points
B) Set up Expire Activity Based Non-Qualifying Points
C) Set up Reset Qualyfing Points
D) Set up Expire Activity Based Qualifying Points

2. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Use standard Order Lookup on the Loyalty Ledger object
B) Create a custom text field in Transaction Journal object to save the order purchased by the client.
C) Use the standard Order Lookup of the Transaction Journal Object
D) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.

3. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
B) This functionality does not exist in Salesforce Loyalty Management.
C) Link a promotion to a campaign and associate a segment to the campaign
D) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

4. Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

A) Set up vouchers for specific products
B) Set up one qualifying currency and a non-qualifying currency
C) Set up a tier system based on a cumulative spending value
D) Set up one qualifying currency
E) Set up promotions

5. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Tier Model
B) Non-Qualifying Period
C) Qualifying period
D) Tier Period
E) Fixed Tier Model

Solutions: