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Salesforce Certified Business Analyst Sample Questions:

1. During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?

A) Ask the executive sponsor to make the final field name decisions.
B) Allow the development team to make the final field name decisions.
C) Find a middle ground where both stakeholders are satisfied with the field names.

2. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A) Estimate how long it will take the technical team to complete the story.
B) Include specific information about potential Salesforce solutions.
C) Adjust the goal of the user story to be independent.

3. The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.

A) Give all stakeholder the ability to edit the shared spreadsheet.
B) Enable history y in the shared spreadsheet.
C) Ask each tester to admit share spreadsheet.

4. A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A) verify the requirement with the security team.
B) Select the requirement used by the majority of the support team.
C) Bring the requirement to the product owner's attention.

5. An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

A) Discuss project trade-offs with the executive sponsor.
B) Hold a kickoff meeting to set expectations with the project team.
C) Manage project integrations with the technical team.

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