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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

A) Add a Case inbox component to the page configured to show assigned and open cases.
B) Add a Case Assignment component to the team's home page configured to shown cases assigned to the logged in team member.
C) Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.

2. Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions.
Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

A) Brand button for "Cancel" and "Continue"; Neutral button for 'Back"
B) Brand button for "Continue", "Cancel", and "Back"
C) A Neutral button for "Cancel" and "Back"; Brand button for "Continue"

3. After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

A) Using the varSpacingMedium design token in CSS to set spacing
B) Using REM_based spacing values when styling components.
C) Using existing Lightning Components such as the card or page header

4. Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers

A) Personalize the navigation bar.
B) Create a custom component on a Dashboard.
C) Add the object's related list to the Home page.
D) Favorite the often-used object.

5. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?

A) V2MOM
B) Desirable, Feasible, Viable
C) Agile

Solutions: