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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A) Sustainment
B) Desire
C) Awareness
D) Ability

2. A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A) A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark
B) A year-to-date top-box score for Overall Rating 0 to 10
C) A list of key drivers' performance within the past two fiscal years
D) A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark

3. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Measuring a healthcare organization's performance on patient satisfaction
B) Understanding why patients feel a certain way about their care experiences
C) Determining the healthcare priorities of the community served
D) Identifying top opportunities for patient experience improvement

4. Which is the MOST important element in achieving an exceptional patient experience?

A) Technological advances
B) Community engagement
C) Financial resources
D) Employee engagement

5. Which is a fundamental rule to follow when creating data illustrations?

A) Use plenty of text and special graphing features in order to clearly communicate to the reader.
B) Accompany the graph with a brief narrative description.
C) Maintain a ratio of 1:2 between the vertical and horizontal axes.
D) Label everything appropriately so that the reader does not misinterpret the data.

Solutions: