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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) AWFO
B) Enable Named Employees Unit of Measure
C) Avaya
D) Back Office - Item Tracking
E) ACRA

2. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Capture service
B) Screen capture
C) Desktop resource
D) EIM

3. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Two step upgrade process, to V15.1 first, then to R20.x
B) Side-by side upgrade to R20.x in Windows 2016
C) Side-by side or hardware reuse migration to R20.x
D) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

4. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Add Employee IDs
C) Create Workgroups andworkstations
D) Create a Member Group

5. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Framework Integration Service
C) Enterprise Manager
D) Avaya Contact Recorder

Solutions: