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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Call by Call Display
B) Supervisor Chart
C) Agent Maps
D) Bill Board collection

2. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Co-Browsing
C) Engagement Designer
D) Work Assignment

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) AACC High Availability
C) Avaya Presence Service
D) Microsoft Lync Integration

4. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion Busy Subscriber (CCBS)
B) Call Back Request (CBR)
C) Call Back Assist (CBA)
D) Call Completion No Reply (CCNR)

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Manager Administrator
B) Contact Center Orchestration Designer
C) Contact Center Manager Multimedia Administrator
D) Contact Center Server Utility

Solutions: