Exam Name: Energy and Utilities Cloud Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification
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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design | 36% | - Architecture and Design
|
| Test and Deploy Energy and Utilities Cloud Applications and Solutions | 13% | - Testing and Deployment
|
| Implementation | 38% | - Platform Configuration
|
| Discovery | 13% | - Business Needs Analysis
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
- A. Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
- B. Platform: Flaws, Visual Force, Lightning Components, and Apex
- C. Industries CPQ: Opportunity, Quote, and Order Management
- D. OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
Correct Answer: D 🗳️
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?
- A. Configure a custom Salesforce Service Cloud console.
- B. Configure the Energy and Utilities Contact Center Console available m the process horary
- C. Configure custom OmniScripts and FlexCards to cover the requirements.
- D. Assign the relevant lightning pages to the energy company's service agent user profile
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?
- A. Call Salesforce Support to get the Energy and Utilities Cloud information.
- B. Go to Setup -> Company Information -> Permission Set Licenses.
- C. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
- D. Execute a SOQL query to retrieve the license count
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
- A. An account record with record type Service
- B. An account record with record type Consumer
- C. An account record with record type Billing
- D. An account record with record type Service Aggregator
Correct Answer: A 🗳️
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
- A. Create an Apex Class
- B. Create a custom field in the Contract object
- C. Create a custom formula m DataRaptor Extract
- D. Create a custom formula m DataRaptor Load.
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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