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Apple 9L0-412 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration20%- Install OS X Mountain Lion
  • 1. Software updates and migration
    • 2. Installation methods and recovery system
      • 3. System requirements and compatibility
        - System Setup and Preferences
        • 1. Startup process and modes
          • 2. System Preferences configuration
            Topic 2: Network Configuration and Services15%- Network Services
            • 1. Bonjour and remote access
              • 2. File sharing and AirDrop
                - Network Setup
                • 1. TCP/IP, DNS, and DHCP
                  • 2. Wi-Fi, Ethernet, and VPN configuration
                    Topic 3: Applications and Processes15%- System Processes
                    • 1. Launch services and login items
                      • 2. Activity Monitor and process control
                        - Application Management
                        • 1. Installing and removing apps
                          • 2. App sandboxing and compatibility
                            Topic 4: File Systems and Data Management20%- File System Structure
                            • 1. File ownership and ACLs
                              • 2. HFS+ and permissions
                                - Data Access and Backup
                                • 1. Spotlight search
                                  • 2. Disk Utility and volume management
                                    • 3. Time Machine backup and restore
                                      Topic 5: Troubleshooting and Maintenance10%- Common Issue Resolution
                                      • 1. Performance optimization
                                        • 2. Startup failures and kernel panics
                                          - Diagnostic Tools
                                          • 1. Console logs and system reports
                                            • 2. Safe mode and hardware diagnostics
                                              Topic 6: User Accounts and Security20%- User Account Types
                                              • 1. Standard, Administrator, Guest, Sharing Only
                                                • 2. Fast User Switching
                                                  - Security and Privacy
                                                  • 1. Firewall and Gatekeeper
                                                    • 2. FileVault 2 encryption
                                                      • 3. Keychain management

                                                        Apple OS X Support Essentials 10.8 Sample Questions:

                                                        Review the screenshot and answer the question below.

                                                        You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

                                                        • A. The certificate needed to decrypt this app cannot be found in the keychain.
                                                        • B. The sandbox into which the app was downloaded by the quarantine system has become corrupted.
                                                        • C. Gatekeeper has recognized that the app was altered after it was signed.
                                                        • D. The app was signed using a certificate from an unknown authority.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?

                                                        • A. The bus can operate at speeds of at least 4 Gbps.
                                                        • B. The bus can host at least 64 peripherals.
                                                        • C. An Intel-based Mac can start up from a drive on this bus.
                                                        • D. An Intel-based Mac can start up into target disk mode using this bus.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: C  🗳️

                                                        Which IP address could a Mac assign to itself if no DHCP services were available on the network?

                                                        • A. 127.0.0.1
                                                        • B. 192.168.100.100
                                                        • C. 172.16.100.100
                                                        • D. 169.254.100.100
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user files from ________.

                                                        • A. an archive stored on iCloud
                                                        • B. a Time Machine backup on a connected USB hard disk
                                                        • C. another volume on the same computer
                                                        • D. a Windows XP computer with Service Pack 3 or later installed
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

                                                        • A. False
                                                        • B. True
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

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