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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about service offerings is CORRECT?

A) Service offerings include the transfer of goods from the consumer to the prowler
B) Service offerings describe how providers and consumers cooperate to co-create value
C) The same product can be used as a basis for more than one service offering
D) Each service should be described to consumers as a single service offering

2. What should a release policy include?

A) The process owner and process manager for each type of release
B) The roles and responsibilities for incident and problem resolution
C) The naming convention and expected frequency of each type of release
D) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

3. Which is handled as a service request?

A) A compliment about an IT support team
B) The failure of an IT service
C) An investigation to identify the cause of an incident
D) An emergency change to implement a security patch

4. Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

A) problem
B) configuration item
C) change
D) risk

5. Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A) products
B) Suppliers
C) Requirements
D) Resources

Solutions: